Why am I not hearing a sound when I get a TigerConnect message?

Please make sure that your device’s sound is turned on or at least set to vibrate. Additionally, if your phone is set to vibrate, TigerConnect cannot override the device’s primary settings. If you have TigerConnect open in an active conversation, you will not experience an audio alert or vibration.

You can also check your device’s Notification Center settings in your iOS device’s Settings. Under TigerConnect, ensure you have not disabled your audio alerts for TigerConnect by checking that Allow Notifications is set to ON (will appear Green once enabled) and the following are selected:

  • Sounds
  • Badge App Icon
  • Show on Lock Screen
  • Under Alerts, ensure the following is selected:
    • Show on Lock Screen
    • Show in History
    • Show as Banners
      • Select one of the following:
        • Temporary (banner will ‘pop down’ on your screen for approximately 2-3 seconds, then dismiss itself.
        • Persistent (banner will remain at the top of your screen until you dismiss or tap on it to open the conversation)

If you are unable to hear any notifications on your device, first try to log out and uninstall TigerConnect, then reinstall the application and log back in. Upon logging back in, if you are still unable to hear any notifications, contact TigerConnect Client Care at the following:

  • Phone:
    • General Client Care Phone #: 650-564-4722

      • Hours of Operation:
        • M-F, 5:30 am – 5:30 pm PT
        • Sat/Sun, 8:00 am – 5:00 PM PT
    • For Premium Support customers, dial your organization’s Premium Support Toll-Free Number
  • Email: prosupport@tigerconnect.com

Posted in: iOS - Settings