I’m still having issues, who can I contact?

In instances where any of the available solutions provided in this FAQ do not assist you with your issue, you can contact the TigerConnect Client Care team in the following ways:

  • Phone:
    • General Client Care Phone #: 650-564-4722

      • Hours of Operation:
        • M-F, 5:30 am – 5:30 pm PT
        • Sat/Sun, 8:00 am – 5:00 PM PT
    • For Premium Support customers, dial your organization’s Premium Support Toll-Free Number
  • Email: prosupport@tigerconnect.com

When reaching out, please provide as much detail as possible and be prepared to provide for further investigation:

  • Details of your issue
  • First and last Name
  • Your organization
  • Your facility’s email address and/or your mobile phone number

Posted in: Android/Web - Troubleshooting Tricks & Tips