Android – I was already given a password, why is TigerConnect asking me to create a password?

When you begin the login process on TigerConnect, if you are prompted with the following screen to create and confirm a new password, please reach out to TigerConnect or your facility’s IT staff first to ensure you are using the correct username and password, and that you have an account provisioned for you in TigerConnect. Proceeding with creating a new password may cause messaging issues.


In most cases, a TigerConnect account has already been created for you and there is no need to sign up for a new TigerConnect account.

To confirm your username/email, TigerConnect can be reached at the following:

  • Phone:
    • General Client Care Phone #: 650-564-4722

      • Hours of Operation:
        • M-F, 5:30 am – 5:30 pm PT
        • Sat/Sun, 8:00 am – 5:00 PM PT
    • For Premium Support customers, dial your organization’s Premium Support Toll-Free Number
  • Email:

Posted in: Android/Web - Log In