I am getting messages on my mobile device – but no alerts.

In order to receive messages to TigerConnect, please ensure that notifications are enabled correctly on your device. Please attempt the following. If you are still unable to resolve the issue after attempting these steps, please contact TigerConnect Client Care at prosupport@tigerconnect.com  for further assistance.

During the installation process, Apple (iOS) users will be asked to “accept or allow” push notifications. Tap Allow. Without notifications enabled, TigerConnect will not be able to provide audible and visual notifications of new messages to your iOS (two most recent public releases are supported) device.

If you tapped “Don’t Allow” and wish to enable notifications, please do the following on iOS:

  1. Tap Settings on your iOS Home Screen
  2. Tap Notifications (Notification Center on older versions of iOS (Version 7)).
  3. Scroll down to the TigerConnect entry and ensure the following are enabled:
    • Show in Notification Center
      • Tap to select, then choose between No Recent Items or 1, 5 or 10 Recent Items for each of your applications where Notifications are enabled.
    • Sounds
    • Badge App Icon
    • Show on Lock Screen
    • Alert Style: Select either Banners or Alerts.
  4. Tap Back to save changes.

You should now be able to receive notifications on your device. Additionally, ensure that your device is not in Vibrate/Silent mode. If enabled, the vertical button above the iPhone, iPad and iPod Touch’s volume button will be showing orange. Your device will not provide you with an audible notification, either a vibrate, or no sound at all.

Posted in: iOS - Troubleshooting Tricks & Tips