Android – How do I upgrade the TigerConnect mobile app?

Please check your device’s Google Play Store to make sure you have the most recent version of TigerConnect. Upgrading to a new version of TigerConnect, when one is available, will allow you access to new features and bug fixes to the application. Android provides you with the option to automatically upgrade. You can do this by searching for TigerConnect in the Google Play Store, tap on the TigerConnect Secure Messenger App entry, then tapping the Menu (three vertical dots in upper right), then tap the checkbox next to Auto-update.

Any subsequent update will be downloaded to your device. With some subsequent updates, you may be required to approve certain downloads of TigerConnect if anything was changed in the TigeConnect access settings on your Android device.

If you have any questions regarding upgrading the TigerConnect application, contact the following:

  • On TigerConnect: Search for and send a message to the ‘TigerConnect Admin’ user
  • Phone:
    • General Client Care Phone #: 650-564-4722

      • Hours of Operation:
        • M-F, 5:30 am – 5:30 pm PT
        • Sat/Sun, 8:00 am – 5:00 PM PT
    • For Premium Support customers, dial your organization’s Premium Support Toll-Free Number
  • Email:

Posted in: Android/Web - Upgrades