How do I set up PIN Lock?

This feature can be used on Apple (iOS) mobile devices. Your organization may require you to set a PIN upon logging in to TigerConnect. Keep in mind, you may be unable to change the settings within the PIN Lock, as your TigerConnect administrator may have the settings locked to prevent further changes to your account.

Additionally, TigerConnect takes advantage of TouchID in TigerConnect version 5.0.1 and newer. TouchID is available on iPhone 5S and newer, as well as the iPad mini 3 and iPad Air 2.

To set up PIN lock on your iOS device:

  1. Log in to your TigerConnect account on your mobile device.
  2. Tap Settings.
  3. To the right of the PIN Lock entry, tap the slider to ON.
  4. Enter and re-enter (to confirm) your desired 4-digit PIN.
    1. Note: TouchID will be requested after your next entry into the TigerConnect app.

PIN Lock Durations

TigerConnect PIN Lock has multiple durations, which are set by your administrator to select the length of time you are required to enter your PIN after re-entering the application. TigerConnect has the following PIN Lock durations:

  • Immediately
  • After 1 minute
  • After 5 minutes
  • After 15 minutes
  • After 1 hour
  • After 4 hours

Note: If your organization has a PIN Lock duration longer than Immediately, you will have the ability to set a more aggressive PIN Lock duration. You will not be able to set a PIN lock with a duration longer than the minimum set by your administrator (e.g. – Admin sets a PIN Lock duration of 15 minutes, within the application, you can set the duration to 5 minutes, 1 minute and Immediately). Additionally, if you are a part of multiple facilities with separate networks, for example Facility A and Facility B, TigerConnect will always assume the more aggressive setting (e.g. – Facility A has duration of 15 minutes and Facility B is set to Immediately, TigerConnect will assume the Immediately setting).

Posted in: iOS - Settings