How do I know a message has been sent?

A message is assumed to be Sent as soon as the user clicks or taps “Send” from the Web Console or Android app. On the mobile application, if a message is not successfully sent (typically a result of poor connectivity in the area the message is being sent), you will see a “Tap to resend” on iOS or a “Failed” in place of the Sent/Delivered/Read status on Android and Web.

If your Android device is connected to either data (3G/4G/LTE) or WiFi, and you see Sent in the bottom right-hand corner of your sent message where you normally see the Delivered or Read statuses, this typically means that the user is not currently logged in or the user is in a poor connection area.

Keep in mind, if a user is not logged in to the TigerConnect app, their messages should be delivered by Fast Deploy via email or SMS text message (if enabled by your organization’s TigerConnect Administrators). These messages are secured behind a link, and once opened are sent securely on your device or computer’s web browser. Additionally, if a user is logged in and unable to receive messages in a timely manner, talk to the TigerConnect administrator for your facility (typically an IT staff member or office administrator) about Delivery Escalations or reach out to TigerConnect Client Care to find out more about Delivery Escalations by contacting the following:

  • On TigerConnect: Search for and send a message to the ‘TigerConnect Admin’ user
  • Phone:
    • General Client Care Phone #: 650-564-4722

      • Hours of Operation:
        • M-F, 5:30 am – 5:30 pm PT
        • Sat/Sun, 8:00 am – 5:00 PM PT
    • For Premium Support customers, dial your organization’s Premium Support Toll-Free Number
  • Email: prosupport@tigerconnect.com

Posted in: Android/Web - Messaging