How do I change my password?

If your organization utilizes LDAP and attempt to reset your password, you will be presented with a message that informs you to contact your company’s IT. Additionally, if your organization does use network passwords and have trouble remembering your TigerConnect password, it may be the same as your organizational network password (often used to log into a computer workstation or your work email). Note that TigerConnect cannot change or reset your password for your TigerConnect account if it is managed by your organization’s IT. You will need to contact your IT to reset or change your password for TigerConnect.

NOTE: TigerConnect requires the minimum when changing your password:

  • Minimum 8 characters
  • One capital letter
  • One special character (!,@,#,$, etc.)
  • One number (0-9)

On Android, you will not be provided with the option to change your password using the below steps.


  1. From the TigerConnect Inbox, tap Settings (sprocket icon in upper right).
  2. Tap Security.
  3. Tap Change Password.
  4. Enter your Current password, then your New password and confirm the new password.
    1. See NOTE above for password requirements.
  5. Once all requirements are met for your new password, tap the green checkmark in the upper right.

Web Console

  1. Log in to
  2. Click the menu button (three horizontal lines) in the upper left-hand corner of the TigerConnect Web Console. A drop-down will appear.
  3. Click Edit Profile.
  4. Enter your current password and enter your desired password twice. See NOTE above for password requirements.
  5. Click Save Profile at the bottom of the screen.

Please note that your password is the same on both the Web Console and the mobile app. In other words, if you change your password on your mobile device, you will use this same password when you log into the Web Console.

If you are having any difficulty changing your password using these methods, please contact TigerConnect Client Care at the following:

  • Phone:
    • General Client Care Phone #: 650-564-4722

      • Hours of Operation:
        • M-F, 5:30 am – 5:30 pm PT
        • Sat/Sun, 8:00 am – 5:00 PM PT
    • For Premium Support customers, dial your organization’s Premium Support Toll-Free Number
  • Email:

Posted in: Android/Web - Log In