iOS - Settings

How do I change alerts on my TigerConnect application?

To change your audio alerts on TigerConnct for iOS:

  1. Within the TigerConnect application, In the lower banner, tap Settings.
  2. Tap Alert Sound.
  3. Select your desired notification sound.
  4. Tap the back arrow in the left-hand corner to save the notification sound.

Optionally, you can enable notifications to alert you while you have the TigerConnect application open and visible on your screen. The in-app notification is not on by default. To enable this, tap the slider to the right of In-App Alert Sound, just below Alert Sound.

Why am I not hearing a sound when I get a TigerConnect message?

Please make sure that your device’s sound is turned on or at least set to vibrate. Additionally, if your phone is set to vibrate, TigerConnect cannot override the device’s primary settings. If you have TigerConnect open in an active conversation, you will not experience an audio alert or vibration.

You can also check your device’s Notification Center settings in your iOS device’s Settings. Under TigerConnect, ensure you have not disabled your audio alerts for TigerConnect by checking that Allow Notifications is set to ON (will appear Green once enabled) and the following are selected:

  • Sounds
  • Badge App Icon
  • Show on Lock Screen
  • Under Alerts, ensure the following is selected:
    • Show on Lock Screen
    • Show in History
    • Show as Banners
      • Select one of the following:
        • Temporary (banner will ‘pop down’ on your screen for approximately 2-3 seconds, then dismiss itself.
        • Persistent (banner will remain at the top of your screen until you dismiss or tap on it to open the conversation)

If you are unable to hear any notifications on your device, first try to log out and uninstall TigerConnect, then reinstall the application and log back in. Upon logging back in, if you are still unable to hear any notifications, contact TigerConnect Client Care at the following:

  • Phone:
    • General Client Care Phone #: 650-564-4722

      • Hours of Operation:
        • M-F, 5:30 am – 5:30 pm PT
        • Sat/Sun, 8:00 am – 5:00 PM PT
    • For Premium Support customers, dial your organization’s Premium Support Toll-Free Number
  • Email:

What is the In-App Alert Sound’ setting? (iOS)

By default on iOS, the TigerConnect application does not alert to new messages while the TigerConnect application is open. To enable this on your iOS device, do the following:

  1. Open the TigerConnect application from your home screen.
  2. Tap Settings.
  3. Tap the slider to the right of In-App Alert Sound to ON (will appear red, when ON).

Once enabled, this will inherit your current TigerConnect notification to ring in-app.

How do I update my Avatar (Profile Picture)?

To update your avatar on TigerConnect for iOS, please do the following:

  1. Log into TigerConnect on your iOS device.
  2. Tap Settings.
  3. Tap the avatar to the left of your display name.
  4. Tap the circular avatar placeholder or Change, below the avatar placeholder.
  5. Tap Take Photo to take a new photo or Choose Existing to choose from your device’s Camera Roll:
    1. Take Photo
      1. Take your photo.
      2. Tap Use Photo, or tap Retake to take a new photo.
        1. Tapping Use Photo will automatically add the taken photo as your avatar.
        2. Alternatively, you can tap Cancel while in the Camera to not update or add an avatar.
    2. Choose Existing
      1. Select from your available photos.
      2. Edit the photo to your desired size.
      3. Tap Choose to continue.
        1. This will automatically add the photo as your avatar.

What does Do Not Disturb do?

For TigerConnect, Do Not Disturb is a feature that allows a user to disable audible and visible TigerConnect notifications for the TigerConnect application only. Additionally, Do Not Disturb for TigerConnect also provides a custom ‘out-of-office’ message that is sent when a user sends you a message while Do Not Disturb is on.

It is important to note that no alert will sound on your device for TigerConnect, however, the user will continue to receive messages to the TigerConnect application. Please make sure you remember to turn Do Not Disturb off when you want to receive notifications again.

Note regarding iOS’ Do Not Disturb: Separate from TigerConnect, iOS’ Do Not Disturb (DND) function mutes all incoming audible and visual notifications. This applies to notifications from TigerConnect, in addition to regular SMS, email and phone calls. If you wish to turn off audible and visual notifications for TigerConnect only, you must do so from within the TigerConnect application.

How to enable Do Not Disturb from your iOS TigerConnect application:

  1. Log into your TigerConnect account from your mobile device.
  2. Tap Settings.
  3. Locate the Do Not Disturb entry, and tap the slider to the right to ON (will turn Red).
    1. After turning Do Not Disturb on, you can enter a custom message in the field that appears after enabling it. This will be displayed on the sender’s device with the first message they send to you in a conversation. Any subsequent messages will not contain the DND message for the sender.

Can I set a custom status?

Yes. TigerConnect allows you to set a status that will reside below your display name within one-on-one conversations.

To set a custom status on TigerConnect for iOS:

  1. Log in to your TigerConnect account on your mobile device.
  2. In the lower banner tap Settings
  3. Tap the Status section, just below your name and Avatar.
  4. Begin typing a status message (e.g. Available, or Call me at 555-234-5678). Changes will be automatically saved to your profile, no further action is required.

How do I set up PIN Lock?

This feature can be used on Apple (iOS) mobile devices. Your organization may require you to set a PIN upon logging in to TigerConnect. Keep in mind, you may be unable to change the settings within the PIN Lock, as your TigerConnect administrator may have the settings locked to prevent further changes to your account.

Additionally, TigerConnect takes advantage of TouchID in TigerConnect version 5.0.1 and newer. TouchID is available on iPhone 5S and newer, as well as the iPad mini 3 and iPad Air 2.

To set up PIN lock on your iOS device:

  1. Log in to your TigerConnect account on your mobile device.
  2. Tap Settings.
  3. To the right of the PIN Lock entry, tap the slider to ON.
  4. Enter and re-enter (to confirm) your desired 4-digit PIN.
    1. Note: TouchID will be requested after your next entry into the TigerConnect app.

PIN Lock Durations

TigerConnect PIN Lock has multiple durations, which are set by your administrator to select the length of time you are required to enter your PIN after re-entering the application. TigerConnect has the following PIN Lock durations:

  • Immediately
  • After 1 minute
  • After 5 minutes
  • After 15 minutes
  • After 1 hour
  • After 4 hours

Note: If your organization has a PIN Lock duration longer than Immediately, you will have the ability to set a more aggressive PIN Lock duration. You will not be able to set a PIN lock with a duration longer than the minimum set by your administrator (e.g. – Admin sets a PIN Lock duration of 15 minutes, within the application, you can set the duration to 5 minutes, 1 minute and Immediately). Additionally, if you are a part of multiple facilities with separate networks, for example Facility A and Facility B, TigerConnect will always assume the more aggressive setting (e.g. – Facility A has duration of 15 minutes and Facility B is set to Immediately, TigerConnect will assume the Immediately setting).

What if I forget my PIN Lock code?

If you have forgotten your PIN lock code, uninstall the TigerConnect app on your device. Once uninstalled, then re-install the app and log back in with your username and Password. You will need to go back to the Settings menu on your device to set a new PIN Lock code.

Additionally, your organization’s TigerConnect administrator may require a PIN code for every device that is logged in to TigerConnect. In this case, after deleting and re-installing the TigerConnect application, you should automatically be required to enter a PIN on your device. You should be able to enter a PIN code you have used previously.

iOS only: TigerConnect takes advantage of Apple’s TouchID feature. If you have TouchID enabled on your iOS device (iPhone 5S and newer only, as well as the iPad mini 3 and newer and the iPad Air 2 and newer), it will automatically request to unlock TigerConnect with TouchID. If you wish to enter the PIN code, simply tap Enter TigerConnect PIN. Just as with the PIN Lock code you provide, if you are having issues with TouchID, simply uninstall the TigerConnect application, and upon succesfully reinstallation and login you can enter a new PIN to renable PIN Lock/TouchID.

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